McDonald's验厂咨询-麦当劳供应商质量管理体系构建及审计指南详解

Module 1. Scope 模块 1. 范围
Expectation 预期
McDonald’s takes great pride in serving its customers around the world every day with safe and quality (see 7.20) products. The ability of McDonald’s suppliers to consistentlydeliver safe and quality products that meet our requirements, as well as all applicable laws and regulations (see 7.1), is of critical importance to the continued success of the McDonald’s System. This document is intended to identify McDonald’s expectations with respect to our suppliers’ quality (including food safety) management systems (see7.21). It is based on ISO 9001, ISO 22000, PAS 220 and McDonald's specific requirements (see 8). These expectations focus primarily on the results that must be achieved and are not designed to be prescriptive. Details can be found in the SQMS Guidance Document. McDonald’s reserves the right to periodically update these expectations.
麦当劳引以为傲的是每一天都在以安全和高质量的产品为世界各地的客户服务(见7.20)。麦当劳供应商始终提交安全、优质的产品,满足我们需求的能力,以及所有适用的法律和法规(见7.1),是麦当劳系统持续成功至关重要的一环。本文档是作为麦当劳对我们的供应商的质量(包括食品安全)管理系统的预期(见7.21)。它是基于ISO 9001、ISO 22000、PAS 220和麦当劳的具体要求(见8)。这些期望主要关注的是其必须达到的结果,而不是仅仅作为规范。细节可以在供应商质量管理系统指导文件中查阅。麦当劳保留周期性更新这些要求的权利。
McDonald’s suppliers shall proactively work with McDonald’s to enhance customer satisfaction through continuous improvement (see 7.3). This document is not intended to replace or supersede any terms and conditions of the Business Relationship/Confidentiality Agreement (“BRCA”) previously entered into, between McDonald’s and its respective suppliers. Accordingly, to the extent any of the expectations identified in this document contradict or conflict with the terms and conditions of the BRCA, the terms and conditions of the BRCA shall supersede and control. Further, McDonald’s suppliers worldwide must comply at all times with McDonald’s Code of Conduct. Suppliers are responsible for all costs and expenses they may incur in complying with these expectations. Compliance with these expectations does not guarantee approved supplier status or any business relationship with McDonald's.
麦当劳的供应商应当积极配合麦当劳，通过持续改进提高客户满意度(见7.3)。本文并不是要代替或取代任何先前与相关供应商签订的业务关系/保密协议(“BRCA”)的条款和条件。因此,该文件中如有任何预期与BRCA的BRC矛盾或冲突的条款及条件,将被取代和控制。再者, 麦当劳全球供应商必须在任何时候遵守麦当劳的行为准则。并为达到这一期望承担所有成本和费用。符合这些期望并不保证能够获得麦当劳供应商的地位或业务关系。
Guideline 指南
Conducting a SQMS audit requires the use of an auditor who is well versed in McDonald's expectations with regards to quality management. Quality management in this audit specifically addresses how a supplier would establish systems to assure food safety and provision of expected product quality. In this document under Guideline, direction is given to assist the auditor in evaluating whether the facility meets or does not meet the expectation. It is highly recommended for the auditor to use the Guideline as a guideline and not a policy. As an example where in the Guideline reference is given to distances for pest monitoring equipment, this exact value need not be used, but an appropriate distance based on the guide. 进行审计要求有一个精通麦当进行审计
要求有一个精通麦当劳关于质量管理期望的审计员。在这个审计中的质量管理，特别着重于供应商将如何建立确保食品安全和供应预期产品质量的系统。在该指南下的文件，给出了协助审计人员评估该工厂是否符合或不符合预期要求的方向。特别建议审计人员在使用该指南作为一个指导原则,而不是政策。作为指南中的参考例子,是关于害虫监测设备距离的一个例子,无须使用精确数值，但是，是基于指南的一个适当距离。
As defined in the scope above, SQMS is built up of other standards. Therefore, the auditors must be familiar with the above mentioned international standards. Also the guidelines in the ISO 19011 should be referred to for quality and/or environmental management system auditing and ISO 22003 for food safety management systems. There are specific guidance within these standards that should be referred to, such as FTE (Full Time Equivalence) in ISO 22003 in order to calculate the audit duration.
如在上面所定义的范围, SQMS建立其他标准。因此,审计人员必须熟悉上述国际标准。还在ISO 19011的指导方针应该统称为质量和/或环境管理体系审核和ISO 22003的食品安全管理系统。有具体指导在这些标准应该被提及,例如FTE(全职等效)在ISO 22003为了计算审计时间。
如在上面所定义的范围, SQMS有建立其他标准。因此,审计人员必须熟悉上述国际标准。还有，ISO 19011内的指引应该涉及到质量和/或环境管理体系审核和ISO 22003的食品安全管理系统。在这些标准内，有具体的指引应该被提及, 例如在ISO 22003中的FTE(全职等效)，以便计算审计时间。
Pre-audit consultation with the facility is recommended to assure the facility is aware of the systems to be reviewed and the availability of relevant staff. It is also highly recommended to try and conduct the audit while McDonald's product are in production.
建议与工厂进行审计前磋商，以保证工厂清楚系统需进行评审和相关人员的可用性。同时高度推荐在麦当劳的产品在生产时尝试和进行审计。
Traceability is of high importance and it is advisable to gather the relevant records of the control sheets from the manufacturing floor first and then carry out the traceability exercise. In that front, experience shows that 60/40% split between factory floor and documentation is often workable and achieves superior results. Focusing on documentation too much, can lead to losing sight of hygiene and food safety practices, which is not the aim of this audit. 可追溯性很重要，它能够适当地收集到从生产车间相关的记录控制表，然后实施可追溯性行动。在这方面,经验表明,以60/40%分别工人工作的场地和文件通常是可行的，并达到理想的效果。专注于太多的文件,会导致忽略了卫生和食品安全的做法,这并不是审计目标。
Where possible it would be useful to have the report submitted in English as well as local language.
在可能的情况下，使用英语以及当地语言提交报告会很有用处。
The SQMS audit aims to cover all sections of product quality and food safety, by looking at the facility and its personnel, to note how they manage their quality system. It is their practices and documentation that would provide the evidence for the verification process. The audit is a picture in time, however, it is envisaged that this one picture can be used to define the complete story.
SQMS 的审计旨在涵盖所有产品质量和食品安全部分,通过查看设备和人员,记录他们如何管理他们的质量体系。是他们的实务和文件提供证据的验证过程。该审计是一个实时写照。 然而,可以设想这一幅实时写照，可以用来界定一段完整的故事。