Polyconcept验厂咨询-供应商评估程序与客户投诉处理机制解析

Part 1 Management System 管理体系                            
1.1    Does the factory certified by ISO9001 or other quality management system(s)?  工厂是否有ISO9001证书或其它质量体系证书？
1.2    Has the factory defined the responsibility, authority and interrelation of all personnel who manage, perform and verify work that affects the quality of products, materials or services? (e.g. procedures, organization charts, quality manual)   工厂是否对影响产品,物料或服务质量的人员明确其职责, 权限和相互关系?(如程序,组织结构,质量手册)?
1.3    How does the factory track down the laws and regulations that applies to the operations?   工厂的运作是否遵循适用的法律法规?
1.4    Does the factory establish, implement and maintain an effective suppliers/sub-contractors assessment procedure (which covers the acceptable criteria of supplier / sub  - contractor)?       工厂是否建立,实施和保持有效的供应商/ 分包商评估程序(包括可接受的供应商/ 分包商标准)？
1.5    "Is there a clear procedure for handling customer complaint?
工厂是否有清晰的程序处理客户投诉?"
1.6    Does the factory have documented liability procedure including recall procedure and clearly defined liability related responsibilities?工厂是否明确规定产品责任程序,包括召回程序及相关责任定义?
1.7    Does the factory institute an effective training system? 工厂是否建立一个有效的培训系统?
1.8    How has the management committed to enable the development of management system? 工厂如何确保管理体系水平的不断提高?

Part 2. Infrastructure & Work Environment 基础设施和工作环境                            
2.1    Does the factory provide and maintain the infrastructure needed to achieve conformity to product requirements? 工厂是否提供并维护为达到产品符合要求所需的基础设施？                      Infrastructure includes, as applicable 适用时基础设施包括:                           

- Building, workplace and associated utilities 建筑物,工作场所和相关设施,                                                                                      

- Process equipment (both hardware & software)   过程设备(软件和硬件),                                                                                                    

 - Supporting services(such as transport, communication or information system    支持性服务(如运输，通讯或信息系统)
2.2    Does the factory have documented system / procedure(s) for scheduled equipment calibration and maintenance?   工厂是否建立文件化的系统/程序以定期校准和维护机器？
2.3    Are the workplaces kept clean, dry, organized, sufficient lighting and good ventilation?  工作场所是否清洁,干燥,有条理并通风照明良好?
2.4    Are storage facilities and handling equipment adequate to safeguard quality of the product?   储存设施和搬运工具是否足以保护产品质量?
2.5    Does the factory have properly clean and organized storage area for critical tooling (e.g. injection molds) with labeled & safe shelves?  工厂是否有适当的整洁的区域来存放关键模具并放在明确标识的安全的架子上？
2.6    Does the factory have adequate and separate inspection area (with inspection table) in good condition?工厂是否有单独的条件良好的检验区与检验台?
2.7    Does the factory implement strict sharp tools control procedure to prevent scissors, knives, blades, broken glasses and needles to be mixed with product? 工厂是否实施严格的利器控制程序以防止剪刀,刀具,刀片,碎玻璃和断针混入产品中?
2.8    Does the factory implement strict pest, mildew, moisture and temperature control procedure program?  工厂是否实施严格的虫害,霉菌和湿温度的控制程序?

Part 3. Product Development & Product Realization  产品开发和产品实现                            

3.1    Does the factory have production for inquiry item ? 工厂是否有生产相关的产品？
3.2    Does the factory have really technology or experience for production/test of inquiry item？工厂是否有实际的技术或经验来生产及测试有关的产品
3.3    How many R&D staff at the factory? And what are their education level / working experience?工厂有多少设计开发人员？他们的教育水平和工作经验怎样?
3.4    "Does the factory perform external lab product certification  in terms of selling designation (such as UL for US, CCC for China, CE for Europe and etc.)? 工厂是否针对不同销售要求做相应的产品质量认证?                                                                         

-  Product certification list? if have  有，产品质量认证证书清单?
-  Sample of product certification, if have (at least one of key products)?  若有，获产品质量认证的产品样品？(至少 1 个产品)
- Copy of product certification sample, if have (1-5  products )?  若有，产品质量认证证书副本？ (1 ~ 5 个产品)"
3.5    Does the factory perform in-house lab testing and are facilities appropriately quipped? (If yes, please list the key facilities such as equipment's, software and etc.)                                         有否执行内部实验室测试和配备适当的仪器？ (若有,请列举主要的软/硬件)
3.6    Does the factory have in the contract review process routines for accepting, producing and delivering on the right revision?  合同评审时,是否包括接收,生产和运输的程序于正确的版本中?
3.7    Does the factory have the emerging production roadmap? 工厂是否有新开发产品的生产路线图？
3.8    Is there relevant design input, output, review, verification and validation documentation available to auditor for review?                                                                                                          有否有相应的设计输入、输出、评审、验证和确认文件/记录给审核员评审吗 ？
3.9    Does the factory have an effective design change control procedure in place? 工厂是否有有效的设计更改控制程序吗？
3.10    Are quality and product specification requirements clearly defined in the purchase order of factory? 工厂的采购单是否清楚规定产品质量规格 ?

Part 4. Production Control & Quality Control System 生产控制和质量控制                            

4.1    "Are the following samples /documents provided
at appropriate location and under control when necessary?  是否确保在使用处有适用的文件和样品?
- Work Instructions /procedures 作业指导书/程序
- Workmanship standard/acceptance工艺标准/可接受标准
- Golden sample/Approval sample 批准的样品"
4.2    Does the factory use the FIFO in warehouses?工厂仓库是否使用先进先出系统
4.3    Is factory QC team independent from production division?工厂质量控制团队是否独立于生产部门？
4.4    Does QC staff have basic skill/experience for the inquiry item?QC是否有基本的产品知识和经验？
4.5    Are procedures of the control and release for material adequate? 控制和发放物料的程序适当吗？
4.6    "Are raw materials inspection state clearly identified?物料检验状态有清楚地标识吗 ?                                  

 Are non-conforming materials adequately identified and controlled?  不合格的物料有适当的标识和控制吗？"
4.7    "Are appropriate and calibrated inspection / testing equipment's available in production lines?工厂是否有适当的检验 /测试设备？"
4.8    "Does the factory carry out a 100% function and visual inspection?公司是否执行 100％功能及外观检验吗 ？"
4.9    "Is there a procedure to conduct random product  inspection after final packaging in place?在最后包装工序之后,是否有产品随机抽样检验程序?"
4.10    "Are non-conforming units clearly marked/
segregated to prevent accidental dispatch? 不合格产品是否清晰地标识和隔离以防止非预期的使用?"
4.11    "Are corrective & preventive actions mechanism established and implemented effectively (including the suppliers/ sub- contractors control, incoming inspection, process control, final inspection and customer complaint)?是否建立并有效实施纠正及预防措施机制(包括供应商/外包商控制、来料/过程/最后检验及客户投诉)?"
4.12    "Can the finished/packaged product be traced by lot identification to the appropriate raw materials test reports?最后的成品能否追溯到原材料的批次？"